What is our return policy?
We make every effort to make sure our product descriptions are as transparent as possible.
If you have a question about sizing then please feel free to contact us at prior to making your purchase.
If you are unsure then we suggest you size up as it is guaranteed your wee one will continue to grow!
Or if you do wish to send something back to change the size / colour etc we will gladly provide you with a Pepi Petite store credit.
Should you have an item you wish to send back to change the size or colour please send your item/s back to us with your order number and details enclosed
Once your item has been received back into our warehouse it will be processed and a store credit will be issued to the value of your return.
You can then use this credit to re purchase in a new size or colour that you desire.
Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.
*Sale Items - Discounted products & Promotional items.
There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully
*Items must be returned to us within 21 days of invoice (purchase date)
Items sent to us outside of this date will be returned to sender at the senders cost.
We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet) to ensure any returns or credits that need to be processed can be done in the allocated time frame.
*The following items cannot be returned for store credit due to hygiene reasons- Underwear, Swimwear, Socks + Tights & Hair bows / Hair Ties and all Hair Accessories.
* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk .
Goods must also be returned odour free - ( Free of Cigarettes , dampness etc)
* Cost of shipping the returned item is the responsibility of the buyer.
My order has arrived and its faulty! Now what do i do?
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock) , or refund once we have received the returned item.
We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault .
Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within the 21 day timeline advised above.
Returning your goods:
Please follow the steps below for faulty items or goods to be returned
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.
Pepi Petite is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse.
36 Jubilee Crescent
Bay of Plenty
Any information we receive from you is purely so we can efficiently deliver your goods, or to communicate information you choose to receive. We will absolutely not share your information with any other party under any circumstances. We securely store all customer information.
Once an order has been made, this cannot be cancelled so please take care when making your selection.
Warranties and guarantees
Pepi Petite is New Zealand company. For your own peace of mind that means that you are covered under New Zealand consumer law.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by PepiPetite. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used.
The Commerce Commission enforces the Fair Trading Act 1986.
Do you want more information?
If you want more information, please feel free to contact us.